Refund & Returns Policy

Return Eligibility

Customers may request returns for eligible products within the approved return period after delivery.

To qualify for a return, items must generally:

• Be unused or in original condition
• Include original packaging where applicable
• Not be damaged due to customer misuse

Certain products may be non-returnable for hygiene, safety, digital, customized, or clearance reasons.

Refund Process

Once a return is reviewed and approved, refunds may be processed through the original payment method where applicable.

Refund processing times may vary depending on banks, payment gateways, and financial institutions.

Damaged or Incorrect Orders

Customers should report damaged, defective, or incorrect items within a reasonable timeframe after delivery.

Supporting evidence such as photos may be requested during review.

Non-Refundable Situations

Refunds may be denied where:

• Products were misused
• Return conditions are violated
• Damage occurs after delivery
• The request falls outside the approved timeframe

Return Shipping

Customers may be responsible for return shipping costs except where the error is caused by T-BiG SmartLife.