Privacy Policy
Information We Collect
When you use our website, place an order, contact support, or subscribe to our services, we may collect the following information:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment information
- Device and browser information
- IP address
- Order history and transaction details
We only collect information necessary to provide our services effectively.
How We Use Your Information
Your information may be used to:
- Process orders and payments
- Deliver products and services
- Provide customer support
- Improve website performance and user experience
- Send order updates and important notifications
- Prevent fraudulent transactions
- Comply with legal obligations
We do not sell customer personal information to third parties.
Data Protection & Security
T-BiG SmartLife implements reasonable technical and administrative security measures to protect customer information from unauthorized access, misuse, loss, or disclosure.
While we strive to protect all data, no online transmission or electronic storage method can be guaranteed to be 100% secure.
Third-Party Services
We may use trusted third-party providers including:
- Payment processors
- Delivery companies
- Analytics services
- Marketing and communication tools
These third parties only receive information necessary to perform their services.
Customer Rights
Customers may request to:
- Access their personal information
- Correct inaccurate information
- Request deletion of data where applicable
- Opt out of marketing communications
Requests can be made through our customer support channels.
Accepted Payments
Customers may request to:
- Access their personal information
- Correct inaccurate information
- Request deletion of data where applicable
- Opt out of marketing communications
Requests can be made through our customer support channels.
Payment Policy
Accepted Payments
We accept secure payments through approved payment gateways and supported payment methods available during checkout.
Orders are only processed after successful payment confirmation.
Payment Verification
For security purposes, certain transactions may require additional verification before processing.
T-BiG SmartLife reserves the right to cancel or refuse suspicious transactions.
Pricing
All prices displayed on the website are subject to change without prior notice. While we aim for accuracy, pricing or product description errors may occasionally occur.
In such situations, we reserve the right to cancel affected orders and provide appropriate notifications.
Cookie Policy
Use of Cookies
Our website may use cookies and similar technologies to:
- Improve browsing experience
- Remember customer preferences
- Analyze website traffic
- Enhance website performance
- Support security and fraud prevention
Customers may disable cookies through their browser settings, though certain website features may not function properly afterward.
Shipping & Delivery Policy
Processing Time
Orders are typically processed within a reasonable business timeframe after payment confirmation.
Processing times may vary depending on product availability, order volume, holidays, or operational factors.
Delivery
Delivery timelines may vary based on customer location, courier services, and external conditions.
T-BiG SmartLife is not responsible for delays caused by:
- Courier service interruptions
- Weather conditions
- Customs or government actions
- Incorrect customer information
Customers are responsible for providing accurate shipping details.
Failed Deliveries
If delivery fails due to incorrect information provided by the customer, additional shipping charges may apply for redelivery.
Contact Information
For policy-related questions or support inquiries, customers may contact T-BiG SmartLife through the official support channels provided on the website.